Last updated: November 9, 2026

This Privacy Policy explains how LEANNE ROYAL SHINE CLEANING LLC ("we", "us", "our") collects, uses, and protects information when you visit our website or request our cleaning services.

Information We Collect

Contact details you provide: first and last name, email address, phone number, and city or property address.
Service details: requested cleaning service, home size, add-ons, preferred date and time, frequency, bedrooms/bathrooms, estimated price, and any instructions or messages.
SMS consent records: whether you opted in to text messages, the date and time, and the form used.
Basic technical data: IP address, browser type, and pages visited, used for security, spam prevention, and site operation.
Your language preference, stored in your own browser so the site remembers English or Spanish.

How We Use Your Information

To respond to your inquiries and prepare quotes.
To review, confirm, and schedule booking requests.
To send email confirmations of your requests.
To send SMS appointment reminders and customer service replies, only if you opted in.
To protect our website against spam and abuse, and to meet legal obligations.

How We Share Information

We do not sell your personal information. We share it only with service providers that help us operate, such as our website host and our email delivery provider (Resend), and only as needed to provide our services. Mobile opt-in data and SMS consent are never shared with third parties for their promotional or marketing purposes.

Address Lookup and Maps

If you use the service-area checker, the address you type (or your location, if you allow it) is sent to OpenStreetMap's Nominatim service to find map coordinates. Map tiles are loaded from OpenStreetMap. We do not store the address you check.

Data Retention

We keep inquiry and booking information only as long as needed to provide services, keep business records, and meet legal obligations.

Security

Form submissions are sent over an encrypted (HTTPS) connection, and our email service credentials are stored securely on the server, never in the website code. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

Your Choices

You can opt out of SMS at any time by replying STOP.
You can ask us to access, correct, or delete your personal information by contacting us.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact Us

LEANNE ROYAL SHINE CLEANING LLC
417 Victory Lane, Yakima, WA 98901, USA
Phone: (509) 268-9012
Email: leanneroyalshinecleaning@gmail.com
Email: info@leanneroyalshinecleaning.com